Frequently Asked Questions
Everything you need to know about shopping with Vintoz
How long will it take for my Vintoz order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Vintoz accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you offer international shipping?
Currently, Vintoz ships to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary depending on the destination country.
How can I track the status of my shipment?
Once your order ships, you can track it directly through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.